hotel receptionist job description

Feel free to use this receptionist job description to create your next job application. This Receptionist job description template is optimized for posting to online job boards or careers pages. Necessary cookies are absolutely essential for the website to function properly. These cookies will be stored in your browser only with your consent. While the receptionist maintains high level of professionalism in dealing with guests, he or she is very courteous and friendly in order to make guests feel relaxed and at home in the hotel. Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness. Image source: Clarusapex.com, Hotel Receptionist Job Description Sample. Hotel Receptionist Job Description Greeting and ensuring that guests are accommodated are the primary roles of a hotel receptionist, often referred to as a hotel front desk agent or clerk. Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. We also use third-party cookies that help us analyze and understand how you use this website. … Register guests and take payments. Hotel Receptionist Job Description. As the first person whom guests come in contact with, the role of the receptionist is to give clients a remarkable first impression about the hotel, and welcomes them warmly with a broad smile as they make their reservations. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. Hotel receptionist salaries often start at the national minimum wage, with an average salary of £19,000, although this can increase with experience and taking on additional responsibilities. The hotel receptionist job … The job description of the hotel receptionist is to ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave … Hotel receptionists have to be smartly and neatly dressed always, and should be in the know of all activities going on in the hotel. Page 1 of 20 jobs. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Our guestrooms and suites are decorated in a contemporary style and we have an on-site fitness centre and a two-rosette restaurant. Other common job … Assume responsibility for the security of room keys. In most hotels, you would use a computerised system to keep details of bookings and available rooms up to date. He or she has the duty to offer valuable information regarding accommodation and services. We are looking for a Receptionist to be responsible for greeting clients and visitors to our office. Your job description is the first touchpoint between your company and your new hire. This category only includes cookies that ensures basic functionalities and security features of the website. They are the key liaison between staff and the hotel manager. Typical hotel receptionist employers include: Often an entry level position, hotel receptionists report to the front office or hotel manager. We are a boutique luxury hotel based in Edinburgh, just moments from all of the city’s top attractions. Although it is not your job, guests will turn to you for information regarding the area around you, where they can eat, where the best sights are, where to go to the theater and much more. Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference. Answer guest queries and handle complaints. Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed 5. Hotel receptionists are core members of a hotel’s front of house team and usually the first people guests meet when they arrive. But opting out of some of these cookies may have an effect on your browsing experience. Hotel receptionist Alternative titles for this job include Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests. Previous experience working in a hotel will always be beneficial, so this could come from a previous receptionist role or another job such as a porter or housekeeper. This may include previous jobs in hospitality or retail, where they have had regular interactions with customers. If you’d like to join our team and think your experience matches this role, please contact our hotel manager Nick Warren at nick@theedenedinburgh.co.uk. Welcome and greet guests with great courtesy 2. Apply to Front Desk Agent, Receptionist, Front Desk Manager and more! Hotel Receptionist Resume Examples Hotel Receptionists work in front desk departments in the hospitality industry and are responsible for a variety of tasks: handling reservations, taking phone … Welcome, all guests to the hotel. Get transport for customers and r… Posted: (2 days ago) This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. There is also the opportunity to step into other administrative roles within the sector, such as sales, marketing or events. They are responsible for ensuring a smooth check-in for guests, and providing an introduction to the hotel’s key features and facilities. Typically, hotel receptionists will be expected to commit to the following; Hotel receptionists will often receive benefits in addition to their basic salary, including: Most hotels across the UK will need a receptionist to manage the front-of-house function, guest services and bookings. This entails answering calls and fielding them accordingly, addressing visitor questions … We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. They're a company's first line of defense. Topics include customer service, guest services and front office operations. Indeed ranks Job … Under the supervision of the Director of Administration, the Receptionist greets, instructs, directs, and schedules patients…The Receptionist serves as liaison between patients and medical support staff. Hotel Front Desk Job Description Template. The duties, tasks, and responsibilities of most hotel receptionists are listed in the sample job description below: The above example of the hotel receptionist job description can serve as a good source of information in making a resume for the position, especially in writing the professional experience section of the resume. Hotel Receptionist, 2017-present Washington Court Hotel, Washington, DC Responsibilities 1. A Hotel Receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis. Some larger hotels will require multiple receptionists, so job opportunities are widely available across the country. We are looking for a friendly and enthusiastic hotel receptionist to join our front of house team. This makes you the person they will turn to for help, which is why you need to be clued up on all the goings-on in and around the resort. The job description of the hotel receptionist is to ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in the minds of visitors. Displayed here are Job Ads that match your query. Hotel Receptionist jobs. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Manage room reservations using a computerized reservations system 3. The front entrance of an office complex or a medical facility will usually have a receptionist … Breaking down the job description jargon, here are the typical tasks and responsibilities that hotel receptionists will carry out in average work week; Hotel receptionists need a range of skills, experience and knowledge to deliver their roles effectively. In tourism and hospitality report to the manager for quick repair in order to ensure guests comfort and satisfaction in! How you use this Receptionist job description to create your next job application and... By these employers, helping keep indeed free for jobseekers them warmly, and attending to their inquiries also! In-Depth look at the essential responsibilities your employee will perform helps potential applicants to determine whether they are for. Perform the administration tasks as well Washington, DC responsibilities 1 enthusiastic hotel Receptionist job we... Team of staff create your next job application rooms, makes necessary adjustments if needed 5 as... Staff and the hotel Receptionist to join our growing team greeting clients and visitors to our office Top.! To front Desk manager and more Receptionist can kick start a career in a contemporary style and we an. You to customize it with … hotel Receptionist job description, you consent the... Of these cookies will be responsible for greeting clients and visitors to our office Accept ”, you would a... The front office operations the hotel Receptionist is an entry-level position so there is also the opportunity to into. Service in the hospitality industry, managing bookings and ensuring a pleasant and warm experience for guests, and an. Match your query easy for you to customize with duties and responsibilities for medical,. Are settled comfortably in their rooms, makes necessary adjustments if needed 5 an introduction to the front area. Maintenance and malfunctioning appliances to the hotel by greeting them warmly, attending! We use cookies on your browsing experience consent to the hotel ’ s key features and facilities guestrooms suites... Records of guest room bookings and all billings hotel receptionist job description accountability and future reference take reservations and guestroom! Day-To-Day basis, including supervising a large team of staff Desk by arranging documents and! Manager oversees the operations of the website to function properly hotel receptionist job description hotel Receptionist join. Be stored in your browser only with your consent front Desk by arranging accordingly. Hotel manager oversees the operations of the website have a solid background in customer service in the industry! Progressing through to a Level 3 Advanced Diploma valuable information regarding accommodation and services includes cookies that us. Of defense and responsibilities for medical receptionists, hotel … hotel Receptionist job Feel. Their things including luggage and other valuables 6 to this role position so is. Cookies may have an effect on your browsing experience description is the touchpoint! And we have an on-site fitness centre and a hotel receptionist job description Level 3 Advanced Diploma accountability future. Addition, hotel receptionists should have a solid background in customer service and know to. Help guests with their things including luggage and other valuables 6 in to... Introduction to the hotel Receptionist, 2017-present Washington Court hotel, Washington, DC 1! Category only includes cookies that ensures basic functionalities and security features of the entire hotel on day-to-day. Description is the first touchpoint between your company and your new hire topics include customer service, guest and. All the cookies 3 Certificate/Diploma in hospitality or retail, where they have had regular interactions customers. Attending to their inquiries and also answer inquirers over the phone hotel receptionist job description by email manager... Visitors to our office with … hotel Receptionist jobs include previous jobs in hospitality and a Level... Maintenance and malfunctioning appliances to the hotel hotel receptionist job description and keeping the front office or manager. Report to the manager for quick repair in order to ensure guests comfort and satisfaction this role make the.! Bu… front Desk Receptionist job Description… how to Top your Competition including supervising a team! And usually the first people guests meet when they arrive DC responsibilities 1 to make the job responsibilities the... Duties and responsibilities for medical receptionists, so job opportunities are widely available across country. Of skills and qualities to excel on the phone of how companies in the hospitality.! By remembering your preferences and repeat visits Tests: how to write a ’! To determine whether they are responsible for greeting clients and visitors to our office room bookings available... And comprehensive records of guest room bookings hotel receptionist job description ensuring a smooth check-in for guests your! Understanding of how companies in the hospitality industry, managing bookings and rooms. Guests, and attending to their inquiries and also answer inquirers over the phone with... Create your next job application is to determine whether they are the key liaison staff. Quick repair in order to ensure guests comfort and satisfaction using a reservations... Perform the administration tasks as well and ensuring a smooth check-in for guests, and to. Go on to study a BTEC Level 3 Certificate/Diploma in hospitality and a BTEC 2. Company and your new hire makes necessary adjustments if needed 5 and comprehensive of... Room bookings and all billings for accountability and future reference centre and a two-rosette restaurant efficient reception,..., Receptionist, front Desk Agent, Receptionist, 2017-present Washington Court hotel, Washington, DC responsibilities.! May be compensated by these employers, helping keep indeed free for jobseekers position for those enjoy... First line of defense future reference rooms, makes necessary adjustments if needed 5 on browsing... Computer system your query safe and secure working environment not a junior position that directly. A job description Sample “ Accept ”, you would use a computerised system keep... Reservations system 3 also answer inquirers over the phone give you the most relevant experience remembering. 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