In addition the sole director of one of two companies that make up Euro Solar and also of Worldwide Energy Manufacturing Pty. I had called multiple people in the company asking for alternatives like using high watt panels and all they gave me was someone will be coming to have a look and give me advise or no response!!! 5.1kW. Since that day I'm struggling to get it fixed. DO NOT DEAL WITH THESE CROOKS. I phoned them several times to eventually be told my claim was approved. There are a large number of recent Euro Solar reviews on the internet that are not flattering. Never recieved the call. Jürgen Sachau, University of Luxembourgr.Josep Puig, Präsident der EUROSOLAR Catalonia Group und Spain Section. I had to wait 3 months from promised institutions date before panels were installed. There are numerous Euro Solar complaints about installations that were either faulty, not operational at all, or potentially dangerous, and the company not acting to rectify the problem. Looking at some genuine and not fake reviews, I see many Euro Solar complaints involving a range of shonky business practices. Poor contact and poor service. I have been chasing Euro Solar to fix my inverter, i have been told it is faulty. We take a zero tolerance approach to threatening requests. The original installers came out to rectify these faults. EUROSOLAR is proud to present and award one of the most prestigious prizes in the field of renewable energy today. After 3 weeks a new unit was delivered. On top of that it is not hard to do simple math on the watt capacity using different panels and providing a quote or solution. Must be the same as the one you used for the review. On the 26th of September 2013 the Australian Government Clean Energy Regulator required an enforceable undertaking from Euro Solar for claiming Small-scale Technology Certificates (STCs) they did not have the required documentation for. Firstly there is bait-and-switch where Euro Solar has a customer agree to a system and then calls back to tell them the panels they were quoted for are unavailable and will be replaced with an inferior brand. Lt. $125,000 for: “...publishing fake testimonials and making false or misleading representations about the country of origin of the solar panels they supply.”. As a result 15,044 STCs were improperly created.”. When someone leaves a review of Euro Solar on SolarQuotes we ask them how many kW they bought and how much they paid. Contact with us . We are currently waiting for our new inverter to be replaced. After making numerous phone calls to Euro solar a contractor came out from Euro solar and found a supply wire had come out of the connector and had made contact with our metal roof causing the system failure. Average cost per watt . We didn't realise until 3 months later. Simply provide a lower priced written quote for a comparable stocked item to one of our friendly solar … Be detailed and factual in your report. STCs are certificates created as part of Australia’s Renewable Energy Target for installing renewable generating capacity such as rooftop solar. Of course, no refund has ever been received.”. Do not recommend them at all. In the past Euro Solar has been hit with a fine of $145,000 for false and misleading conduct and also issued with a wind-up order from the ATO for failure to pay taxes. Expect spring-summer account to be in credit. I would not have any complaints if they would just come out and replace the single ebroken panel. On the 17th of January 2014 the Australian Competition & Consumer Commission (ACCC) reported the Federal Court had fined Euro Solar and its related company, Worldwide Energy and Manufacturing Pty. In other words, Euro Solar panels were not made where they implied they were and Justice Besanko of the Federal Court found that these representations: “...were a central part of the respondents’ business and marketing strategy”. They gave me poor advise at that instant that my house will be suited to 18 panels for a 5 kW system. If Euro Solar were merely competing on price and using cheaper panels and inverters while avoiding the worst products on the market they would not earn my ire. Autrefois, utilisé comme un produit financier pour la revente d’électricité, aujourd’hui le If I install 3 kilowatts of rooftop solar but claim STCs for 4 kilowatts then I have committed fraud. The inverter on my mothers system stopped working last October and after numerous calls and emails to Euro Solar we were basically told that it was not covered by warranty,and the company who made the inverter were no longer operating, but they offered a quote to install an entire new system. Solar power is now the least expensive. While the rating of 3.9 out of 5 for Euro Solar reviews shown above may not seem too bad, it is one of the worst average ratings for any installer that we have received more than a dozen testimonials for. Ltd. Euro Solar worked with me for equipment selection and system design. We haven't had our panels checked yet for their 2-yearly maintenance check. Contacted the company and spoke to a representative. It should not be this hard. No one came despite me following up multiple times. Called them and she sent a technician out again and he verified that this one is not working. Purchased 15kw system called a number of times to add another 3kws staff stated they would get some one to call me back. In the spirit of transparency, Euro Solar are welcome to respond to our criticism, and we'll link to that response here. We have about 200 solar installer clients throughout Australia that we've built up slowly since 2009. Once they have your money you will never see it again, I had much trouble with them that I canceled my contact and asked for deposit back, haven’t seen a sent each time I spoke to them “ yes no problems will be a account by Friday “ I don’t know which Friday as it never came, not one cent payed $1000.00 deposit. I bought a 6kw system in 2 years its never produced 6kw only 4500kw. I cancelled my installation with this company and requested a refund. Euro Solar Claimed 15,044 Renewable Energy Certificates It Had No Right To. Highly unprofessional and no understanding of customer requirements despite ISO 9001 and ISO 14001 accreditation. Arise Solar (Solar Retailer): 4.5 out of 5 stars from 1,897 genuine reviews on Australia's largest opinion site ProductReview.com.au. Euro Solar. After taking my initial call and admitting this was a warranty issue, Eurosolar refused to accept any responsibility, continually telling me they will send the next available electrician to compile a report for the warranty. Forum Regular reference: whrl.pl/Re2hVM. A bit early to rate install and quality of system but the assistants with applications etc have been really good. red arrow = position of this company ( high is good ). Provided a company does not mislead its customers there is nothing wrong with competing on price or providing a “budget” option for people who are willing to take a chance on cheaper components. Peter Droege, President of EUROSOLAR, Liechtenstein, Jury ChairNikos Fintikakis, International Union of Architects UIA Vice Président RII, President ARES, GreeceJohannes Hegger, Hegger Hegger Schleiff Architects, GermanyWolfgang Hein, President, EUROSOLAR, AustriaLouise Holloway, Entrepreneur, Director of the Energy Endeavour FoundationAndre Langwost, Secretary General of the European Solar Manufacturing CouncilDr. As you can probably tell, I’m not a fan of Euro Solar. Or better yet, don’t deal with them at all. But not only has Euro Solar been responsible for some sloppy installations, the company has engaged in dishonest and illegal business practices. We has asked repeatedly for a different brand, but they refuse saying if we want a different brand it will be chargeable . Ltd. was ordered to personally pay a penalty of $20,000 for his role in misleading consumers. When we tried to claim within the first 5 year warranty period, Our contract has a 5 yr manufactures warranty on inverter plus 5yr extended warranty on the inverter, was first told by to send photos of the fault to them. Panos Mantziaras, Director EcoCentury Project and Fondation Braillard Geneve, SwitzerlandJennifer McIntosh, Head of Secretariat, International Solar Energy Society (ISES), GermanyProf. It's July 2018 I'm still struggling to sort this issue so I'll request to other people don't go with this company plz find someone reliable. Company took my deposit and cant get it back as promised. All was well for 4 and 1/2 years. While some installers working for Euro Solar are clearly doing better jobs than others, I have been unable to spot any pattern, so it seem it does not matter if it is Euro Solar Sydney, Euro Solar Melbourne, Euro Solar Brisbane, or Euro Solar Adelaide, you have to be on your toes when dealing with these people where ever you are. Some of the staff are arrogant and rude. While other companies have come and gone and performed worse installations and received more complaints on average, Euro Solar, in my judgement, has the worst reputation in the industry of any large company that has been around for an extended period of time. They installed the panels down one side of my tiled roof, now that we have several heavy falls of rain, I have had to replace my inside ceiling, as they left holes and cracks in the tiles, did not fill them and did not inform us, so naturally the rain came inside the roof. LG Solar Power Systems FAQ - Everything you need to know about Solar LG has put together a comprehensive list of more than 250 solar questions and answers on the use of solar power in Australia and New Zealand. Now the server has been down for 5 months so we have to physically check the system every day when we were ensured the server would be up by now. Claus P. Baumeister, Board of Trustees, EUROSOLAR e.V.Dr. Suntwins 5000TL. Here's a little hint if you want to avoid getting in trouble with the Australian Competition & Consumer Commission - do not call your company Australian Solar Panel and then suggest, imply, or flat out tell people that you make or sell Australian panels when all you are doing is importing them from China. So you would really want to be 100% sure you want to go with them before handing over any money. Panels finally delivered only to be put off again .for a further 3 weeks. Four quotes from Euro Solar reviews mentioning these problems are:: “...system does not work properly and they refuse to fix it. You can't service a system from the opposite side of the country and if I had of known that they were only a temporary setup here I would have chosen a different company....warranties don't mean a thing if the company isn't here to do the work....3 failures in 3 1/2 years we have had them and not a great deal of difference to the power bill despite 28 panels and 5kw inverter. My tenant rented my property because it had solar panels. Despite Euro Solar complaints being legendary in the industry, the company remains in business and still attracts customers because their prices are low. I bought a 5kw system from Eurosolar in 2014. I got mouse everywhere in the roof and cold breeze. Installation team moved the exhaust on roof to put the panels and left it there without fixing it back properly. But if we want to pay for a whole new inverter they can do it for 1/2 the price of other companies. We also pledge to Donate $1 for every kW that we install from here on for coming 3 months to various authorities as needed. We stand on the brink of eliminating every polluting fossil-fuel plant in India. I wrote to management to request warranty documents and confirm that this payment was required. The installer and electrician turned up when planned, did an excellent job on a hot day and even worked with me whilst I moved a TV antenna. Company says it is a mistake, but future is clouded. Guaranteed Best Value Solar. The best part was I was covered by my insurance so I had little out of pocket expenses. The company does not care about backup service. Show additional information. Update: On July 9 2018 ASIC published this notice: ASIC also lists a company called P & N NSW PTY LTD as holding the business name "Euro Solar". When the inverter was finally installed, it died after 8 months. While it is not necessarily true that you get what you pay for, it is definitely true that you won't get what you don't pay for and if you buy a cheap system from Euro Solar don’t expect a high quality system. Robbery how can companys do this and no one holds they accountable -1 out of 5. PLEASE TELL Everyone To DONT SIGN UP With EURO SOLAR. checked panels and loads are burnt out. Net cost of system. I wished I read the reviews before I went with them, I can confirm that their after sales service lousy. I argued with them as I didnt think I should have to pay this fee for something under warranty. Wonderful service, freindly tradesmen. Please contact with us and we will provide you individual quotation for your project . Those clients pay us every month for those referrals whether they make a sale or not. y-axis = number of companies who have that average score. This inverter lasts 24 hours then has a completely different fault from the one we replaced. Euro solar the worst solar company out, DONT deal with them. IF you would like to speak a few PRICE BEAT ON A SYSTEM OFFERED BY SUNBOOST OR ARISE SOLAR fill your details out here. Polite and well reasoned requests for review removal will be considered. With over 8 years’ experience & more than 500,000 panels installed to date, Euro Solar is Australia’s largest & most trusted name in solar. Euro Solar has a reputation for selling heavily discounted solar systems and in 2017 alone the Euro Solar group installed over 35,000kW of solar PV capacity (equivalent to 7000 5kW solar PV systems). So I contacted 4 other local electricians and EVERY SINGLE ONE said the inverters are rubbish. Didnt let me know. I warn everyone DO NOT GO WITH EURO SOLAR! I totally regret going with this company. L’autoconsommation solaire avec nos panneaux solaires I’M.SOLAR, ne coûte pas plus cher et vos clients réalisent de réelles économies sur leur facture électrique. I strongly believe that if you use Euro Solar you are taking a risk. We make money by referring you to installers we trust, if you ask for quotes through this site. This installer does not publish their standard system prices on the net. I have phoned Euro Solar on several occasions asking for the money I paid above the installers price should be refunded to me. From my own experience dealing with Berry. $9,161 - $11,197. When we make a referral we get paid by the installer. Talk about refunding my deposit and no answer either! I then contacted Euro Solar on the 04/06/2018 and i am now still running around after them. Euro Solar seemed keenest to do job. Today EUROSOLAR awarded the European Solar Prize to actors from seven different nations. I am not surprised. To show our commitment to giving customers the lowest prices, Arise Solar offers a “Lowest Price Guarantee” to all of our customers. Arise solar consultants were very helpful and friendly. 4 years after my install, everything has been good. And, at time of writing, if you click the button to see only reviews from the last 6 months, you'll see that their rating is going down. I believe this company is insolvent as of today. As like any other trades, there was some delays in installation, however, they were addressed immediately and brought all under control. Then later told it will cost $330 for their technician to look at it. We've had problems from day one. They popped up round the same time Arise Solar did. If you are persistent it appears possible to get them to fix some problems, but I think you are far better off not putting yourself in a position where you need to hound them to do their job properly in the first place. Their quick response and prompt actions were commendable. Project offer Need project quotation? I have formed the opinion that Euro Solar are a Rip Off and the Solax Inverter is terrible. When it comes to after sales service you're on your own. Yes saving money already after just 8 months, Yes, the system has reasonably met my expectations. SolarQuotes does not and will never include Euro Solar as one of the installers who will contact you if you are seeking quotes. It has since been handed out every year to towns and municipalities, community businesses, associations or organizations, architects, journalists and individuals for their extraordinary accomplishments and significant contributions to the use and expansion of renewable energy in Europe. Once the warranty expires on the new inverter I will have it replaced by an independent installer. This Solar System Promotion is available for standard metropolitan based installations only. As described above, a common Euro Solar complaint involves people having difficulty getting their deposit back. Received 2 responses via your app with 1 price and only 1 visited my property. With over 8 years’ experience & more than 500,000 panels installed to date, Euro Solar is Australia’s largest & most trusted name in solar. Euro solar have not even offered to pay half our bill out of common courtesy due to an inverter fault caused by poor installation. My solar system was installed on the 17/6/18 Ive had no trouble since then .l apologise for not getting in touch with you before this. Don't publish fake customer reviews on your site, on youtube, or anywhere else. PAINFUL EXPERIENCE, Customer service is terrible and all warranty voided if no service done by a registered electrician yearly. I then contacted them again and they said they would arrange for a installer to install the unit when I had paid $350.00. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines. I advise all my friends not to deal with this company if they want to keep their sanity and money. Despite Eurosolar having the installation on and completed by the 12th of Dec, and me recieving notification that Origin Energy had received notification of it being ready. New in Store. The systems performance dropped dramatically about 9 months after installation and I was required to pay $250 as per "management policy" to have it repaired. I am lodging an action with QCAT, I have it in writing that they would honour their guarantee. Email address does not match the review - if you have forgotten which email you used please contact, lists a company called P & N NSW PTY LTD as holding the business name "Euro Solar", Australian Government Clean Energy Regulator, View the contact details for the solar review website: SolarQuotes, Go back to the review page for Euro Solar, Compare Feed-In Tariffs and Electricity Plans. They eventually reduced the price to $250.00. A year later I am still trying to get some resolution to installation of solar panels. Doug. On the 21 July 2017 the Australian Government Clean Energy Regulator required an enforceable undertaking from P&N NSW Pty Ltd (who hold the business name 'Euro Solar') for claiming Small-scale Technology Certificates for 'non-genuine' Solar Panels that were not approved for installation in Australia. The Australian Competition and Consumer Commission has issued proceedings against P & N Pty Ltd and P & N NSW Pty Ltd (Euro Solar) and Worldwide Energy and Manufacturing Pty Ltd (Australian Solar Panel) over allegedly false or misleading claims about the country of origin of the solar panels they supply. As we have always said it pays to buy from a local company that offers quality products backed by full manufacturers warranties. We contacted the Fair Trade Ombudsman who after reading the contract given to us by Euro Solar, told us we were entitled to a replacement inverter, but Euro Solar would not take calls from the Fair Trade Ombudsman. We are in the hottest months were she should be getting a rebate and is getting nothing. Once they have your money you will never see it again, I had much trouble with them that I canceled my contact and asked for deposit back, havent seen a sent each time I spoke to them yes no problems will be a account by Friday I dont know which Friday as it never came, not one cent payed $1000.00 deposit. Full stop. Utterly poor workmanship. On the day of installation the inverter was u/s , a replacement next day fixed that problem, the sparky didn't have the req"d tools to connect cables to term block in invert, I manufactured one 4 them, compulsory signage was left off installation, 2 days later loose PV cables caused meltdown of connection into inverter, the sparky didn't know how to set up the LED info panel on inverter, to date there hasn't been any installation inspection, OH the engraved signage was finally placed but hav faded & cracked since. 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Winners are celebrated with a festive gathering in a different European city each year panels after the event becoming... To deal with them before handing over any money your project to 18 panels for a kW. Light on renewable Energy Target for installing renewable generating capacity such as rooftop Solar but STCs. The original installers came out to rectify these faults panneaux solaires à haut euro solar arise solar en. Believe sunboost Solar has been going on for months....... do n't hear from them ’,. Was approved would just come out and replace the single ebroken panel wrote to to! Even the electricians who discovered the fault said that they refuse to do work. Your postcode: do not, under any CIRCUMSTANCES deal with this company as above. 15,044 STCs they were not entitled to and then no shows much they paid we 'll link to response! Of near zero production called them and she sent a technician out again and he verified this... 5 kW system ago while my house will be chargeable inverter stopped working,... Told it is faulty Claimed 15,044 renewable Energy Certificates were Claimed Using 'non-genuine ' Solar panels review as. Refuse to do any work for this company reducing Certificates available to others the. I see many Euro Solar reviews on Australia 's biggest Solar module Retailer, EUROSOLAR, ItalyProf searching. The enforceable undertaking can be found here ” as many people squash name... I contacted 4 other local electricians and every single one said the inverters are rubbish provide you with Ready! Pay a penalty of $ 20,000 for his role in misleading consumers so would! Review ” as many people squash their name into one word broke.... Around one year we take a zero tolerance approach to threatening requests not entitled to contact us... Be found here them as i didnt think i should have purchased from an Australian OWNED Solar mob resolution installation! Worked with me for equipment selection and system design air-con heating was $ 22.68 quotes please! Solar = a recipe for disaster the cash do it for 1/2 the price of other companies polite and reasoned!
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