Verified customer reviews of RockAuto.com hosted by CustomerLobby.com. User's recommendation: Offer customer service by phone. Perhaps quality and shipping issues are prevalent for this product with this supplier, your customers will never know. It is focused on helping their clients to build their business and delivering great products and support to their customers at the same time. I order an part for my car and it was defective. Initial RockAuto complaints should be directed to their team directly. Preferred solution. Having an exceptional customer service is one of the main priorities at RockAuto. Horrible customer service. Helpful 0 Not helpful 0. Initial RockAuto complaints should be directed to their team directly. Customer service (ironic title) was rude, manager was worse. File a complaint. If you are unable to solve problems with your existing purchases, you may contact the customer support team. Join the 1,004 people who’ve already contributed. My most recent order, 2 bearings & a seal, were needed in 2 days based on urgency of the customer repair job. The optics are not good, it appears somewhat deceptive. According to RockAuto website, “RockAuto is a completely online company.” They “do not have a customer service phone number to provide assistance over the phone.” However, you can contact RockAuto customer support via service@rockauto.com Find more RockAuto contact info on Pissed Consumer. It is impossible to reach them through a phone number on your own. When I tried to return one, I discovered there is no customer service. So i returned it. Share Report Copy. Contact Rock Auto by Email. This estimate is based upon 1 RockAuto Customer Service Analyst salary report(s) provided by employees or estimated based upon statistical methods. Recent recommendations regarding this business are as follows: "Don't buy from Rock Auto", "Won’t recommend you at all", … Contact Rock Auto by Email. no customer service at all. Had a part they sold me fail causing more parts to be damaged with no sympathy or compensation. Upper Management changes policies and holds employees to performance metrics that are no longer relevant. I have purchased from them for years but that has come to … currently closed . Granted, it's not a big difference, but I ordered 2 different filters. RockAuto Customer Service Phone Number. What a joke. Beware of this company. no customer service at all. The RockAuto parts phone number is … They, however, have 24/7 customer service resources. Contacting the Customer Support Team. Customer service has backslid… Customer service has backslid considerably. RockAuto Customer Service. 1.0. Rockauto, unlike your competitors, does not allow your customers to supply feedback which is viewable by other patrons. If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. Rockauto - Customer service is not honest and liar. Terrible customer service, sent me the wrong rotors in the kit that is supposed to be for my vehicle, the pads work fine but the rotors didn't fit right. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. there is no other options now i stucked with a part >$200 with no use. R Ray Padgett Jul 31, 2020. And yet they tell me sorry theres nothing we can do for you. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. Easy to use parts catalog. RockAuto has been giving excellent customer service and excellent value for money since its inception. ~Matthew: Terrible customer service i received a bad oil pump and in return after not knowing it trashed my engine causing a rod knock. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Verified customer Had the parts they sent been the right ones to begin with I would accept your explanation. If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. See all Customer Service Analyst salaries to learn how this stacks up in the market. Review about Rockauto.com. Asked to make a request to an order before it was shipped and got an email back 30 mins after it shipped saying there was nothing they could do. Your experience matters. Rockauto Cons: Non-listening and immovable customer service. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. RockAuto.KKK screwed me on shipping, tried to blame FedEx. 2. ID #2333441 Review #2333441 is a subjective opinion of poster. RockAuto, LLC Customer Support Section:-Phone Number: (608) 661-1376 Contact Email: service@rockauto.com Fax Number: (608) 836-5694 Support Timing: Monday – Thursday: 7 AM to 10 PM / Fri: 7 AM to 9 PM / Sat: 7 AM to 6 PM / Sun: 8 AM to 4 … Hold time is 03:26 min Explore video interviews Review #2220355 is a subjective opinion of Terry R . This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Easy to use parts catalog. I ordered a rack and pinion >$200 i installed into my car. Processed a returned part and only refunded 10% of the balance. Toggle navigation. How many stars would you give RockAuto? Y/N" series of questions until I got to the end and discovered they want me to pay $6.10 to return a $6.04 filter (or a $6.69 filter). 1 comment . Just a "did you get what you ordered? Sep 23 . The people at RockAuto are very friendly and always ready to help. The customer service is not to help the customer, it is to get through as many calls and respond to emails as possible. Read real customer ratings and reviews or write your own. The brand receives top scores in most 3rd party client service surveys and the responsiveness to its customers is widely recognized. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Read trusted reviews of RockAuto.com. Quality parts with great pricing, beats most local parts houses, if you can wait. 51426 reviews of RockAuto.com. RockAuto Customer Service. Verified Reviewer . This review was posted by a verified customer. 1. Share your voice on ResellerRatings.com RockAuto has a consumer rating of 1.58 stars from 509 reviews indicating that most customers are generally dissatisfied with their purchases. Because I tried to put them on they won't take a return or do anything. Worst customer service EVER Worst customer service EVER. They were shipped out in 2 packages; with only one arriving on time. Reviews; Write a Review; RockAuto.com. The remainder was processed as a store credit. View full review. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4810 reviews.. Rockauto ranks 30 of 427 in Auto Parts and Accessories category. They sent a defective part and refused to send out the replacement prior to receiving the defective part and refused to expedite the shipping saying I would have to pay for expedited service. Comment . I have been a Rock customer since 2012 & have spent $15,576 in that period of time. Customer Service Analyst salaries at RockAuto can range from $21-$22. Horrible customer service. 3,797 reviews for RockAuto.com, rated 1.00 stars. the part won't fix and Rockauto will not accepting return if part installed. RockAuto has terrible customer service. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. A review of a customer experience with Rockauto. RockAuto is an online company with online customer service. About RockAuto and some general infos. Poor system! RockAuto offers No customer service by phone. This estimate is based upon 4 RockAuto Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Because of RockAuto, I ended up losing a customer and was out of pocket for the expedited shipping. When I contacted customer service to get it rectified, they said there was nothing they could do. RockAuto issued stop delivery to someone, but sent my order number by … Then there is 0 customer service to help you. RockAuto has terrible customer service. The typical RockAuto Customer Service Representative makes $26 per hour. Customer Service Representative hourly pay at RockAuto can range from $23 - $28. package was in their warehouse not even picked up yet. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Check our FAQ. RockAuto — Service. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. If you'd like to help in the effort to improve customer service for all, please share! Consumers complaining about RockAuto most frequently mention customer service, wrong part and return shipping problems. An it took RockAuto over a month to send a replacement. Terrible customer service. GetHuman does not work directly with Rockauto's customer support operations. Package NEVER delivered, payment cleared Paypal. How do I contact RockAuto customer service? | Read 901-920 Reviews out of 1,004
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