User's recommendation: Offer customer service by phone. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4810 reviews.. Rockauto ranks 30 of 427 in Auto Parts and Accessories category. Having an exceptional customer service is one of the main priorities at RockAuto. This estimate is based upon 4 RockAuto Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. About RockAuto and some general infos. Terrible customer service. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. ~Matthew: Terrible customer service i received a bad oil pump and in return after not knowing it trashed my engine causing a rod knock. 1. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. The people at RockAuto are very friendly and always ready to help. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. currently closed . RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. RockAuto has a consumer rating of 1.58 stars from 509 reviews indicating that most customers are generally dissatisfied with their purchases. Read real customer ratings and reviews or write your own. package was in their warehouse not even picked up yet. File a complaint. How do I contact RockAuto customer service? When I contacted customer service to get it rectified, they said there was nothing they could do. Processed a returned part and only refunded 10% of the balance. Contact Rock Auto by Email. I ordered a rack and pinion >$200 i installed into my car. Comment . Rockauto - Customer service is not honest and liar. Your experience matters. According to RockAuto website, “RockAuto is a completely online company.” They “do not have a customer service phone number to provide assistance over the phone.” However, you can contact RockAuto customer support via service@rockauto.com Find more RockAuto contact info on Pissed Consumer. no customer service at all. I order an part for my car and it was defective. Review about Rockauto.com. A review of a customer experience with Rockauto. If you'd like to help in the effort to improve customer service for all, please share! You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Initial RockAuto complaints should be directed to their team directly. Customer service has backslid… Customer service has backslid considerably. Check our FAQ. Horrible customer service. It is focused on helping their clients to build their business and delivering great products and support to their customers at the same time. Helpful 0 Not helpful 0. Preferred solution. RockAuto Customer Service. RockAuto Customer Service Phone Number. Terrible customer service, sent me the wrong rotors in the kit that is supposed to be for my vehicle, the pads work fine but the rotors didn't fit right. | Read 901-920 Reviews out of 1,004 RockAuto, LLC Customer Support Section:-Phone Number: (608) 661-1376 Contact Email: service@rockauto.com Fax Number: (608) 836-5694 Support Timing: Monday – Thursday: 7 AM to 10 PM / Fri: 7 AM to 9 PM / Sat: 7 AM to 6 PM / Sun: 8 AM to 4 … See all Customer Service Analyst salaries to learn how this stacks up in the market. And yet they tell me sorry theres nothing we can do for you. If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. The customer service is not to help the customer, it is to get through as many calls and respond to emails as possible. Share your voice on ResellerRatings.com If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. Easy to use parts catalog. Contact Rock Auto by Email. 1.0. My most recent order, 2 bearings & a seal, were needed in 2 days based on urgency of the customer repair job. I have purchased from them for years but that has come to … Customer Service Analyst salaries at RockAuto can range from $21-$22. Horrible customer service. When I tried to return one, I discovered there is no customer service. Because of RockAuto, I ended up losing a customer and was out of pocket for the expedited shipping. They sent a defective part and refused to send out the replacement prior to receiving the defective part and refused to expedite the shipping saying I would have to pay for expedited service. 1 comment . The optics are not good, it appears somewhat deceptive. Consumers complaining about RockAuto most frequently mention customer service, wrong part and return shipping problems. The remainder was processed as a store credit. RockAuto.KKK screwed me on shipping, tried to blame FedEx. Customer service (ironic title) was rude, manager was worse. RockAuto has terrible customer service. Sep 23 . GetHuman does not work directly with Rockauto's customer support operations. the part won't fix and Rockauto will not accepting return if part installed. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. no customer service at all. Easy to use parts catalog. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. RockAuto has terrible customer service. View full review. Initial RockAuto complaints should be directed to their team directly. An it took RockAuto over a month to send a replacement. Hold time is 03:26 min The RockAuto parts phone number is … Toggle navigation. Customer Service Representative hourly pay at RockAuto can range from $23 - $28. Share Report Copy. Contacting the Customer Support Team. Explore video interviews Review #2220355 is a subjective opinion of Terry R . RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Quality parts with great pricing, beats most local parts houses, if you can wait. They were shipped out in 2 packages; with only one arriving on time. Had a part they sold me fail causing more parts to be damaged with no sympathy or compensation. 3,797 reviews for RockAuto.com, rated 1.00 stars. ID #2333441 Review #2333441 is a subjective opinion of poster. Reviews; Write a Review; RockAuto.com. They, however, have 24/7 customer service resources. R Ray Padgett Jul 31, 2020. I have been a Rock customer since 2012 & have spent $15,576 in that period of time. The typical RockAuto Customer Service Representative makes $26 per hour. Just a "did you get what you ordered? Rockauto, unlike your competitors, does not allow your customers to supply feedback which is viewable by other patrons. RockAuto is an online company with online customer service. Worst customer service EVER Worst customer service EVER. Poor system! RockAuto Customer Service. Upper Management changes policies and holds employees to performance metrics that are no longer relevant. What a joke. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. It is impossible to reach them through a phone number on your own. there is no other options now i stucked with a part >$200 with no use. Read trusted reviews of RockAuto.com. Verified Reviewer . RockAuto offers No customer service by phone. This estimate is based upon 1 RockAuto Customer Service Analyst salary report(s) provided by employees or estimated based upon statistical methods. Recent recommendations regarding this business are as follows: "Don't buy from Rock Auto", "Won’t recommend you at all", … RockAuto — Service. Rockauto Cons: Non-listening and immovable customer service. RockAuto issued stop delivery to someone, but sent my order number by … Then there is 0 customer service to help you. Package NEVER delivered, payment cleared Paypal. This review was posted by a verified customer. Verified customer reviews of RockAuto.com hosted by CustomerLobby.com. Beware of this company. 2. Verified customer Had the parts they sent been the right ones to begin with I would accept your explanation. Granted, it's not a big difference, but I ordered 2 different filters. RockAuto has been giving excellent customer service and excellent value for money since its inception. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. Because I tried to put them on they won't take a return or do anything. How many stars would you give RockAuto? 51426 reviews of RockAuto.com. Join the 1,004 people who’ve already contributed. So i returned it. Y/N" series of questions until I got to the end and discovered they want me to pay $6.10 to return a $6.04 filter (or a $6.69 filter). Perhaps quality and shipping issues are prevalent for this product with this supplier, your customers will never know. Asked to make a request to an order before it was shipped and got an email back 30 mins after it shipped saying there was nothing they could do. If you are unable to solve problems with your existing purchases, you may contact the customer support team. 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