Demonstrate strong customers service skills and the ability to resolve problems and prevent customer dissatisfaction, Meet and exceed sales goals by working with customers to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs, Required to maintain strong knowledge of bank products and services, and, Ensure the customer's needs are met by partnering with the appropriate specialist (MLO and FC) to serve the customer's mortgage and investment needs, Certified Lender status (NMLS #) is required, Works proactively on their own lending production as well as successfully helps team members generate and execute lending opportunities, Promote and model the Flagstar philosophy - "Live the Mission. Provide coaching and work direction to branch personnel. Ensures daily completion and that all errors are addressed and bank deposits are initiated, Works with our hardware vendors to schedule and hold monthly vendor product training sessions, Oversees retail employee training in procedural areas such as following all Airgas Operating Standards and safety regulations, Works in partnership with corporate accounts receivable to manage branch credits and collections, High School Diploma or GED. Interview and hire new personnel, provide on-the-job training, work direction and feedback, schedule staff to ensure departments are optimally staffed, initiate disciplinary action as necessary, assess productivity, and prepare and conduct objective performance appraisals as scheduled, Assist manager in all areas of the branch as required. BUILD MY RESUME Job Description for Branch Managers Branch managers provide on-site oversight of a division of a large corporation. Find out what is the best resume for you in our Ultimate Resume Format Guide. typing, MS Office), Incumbent will be required to stand for intermittent periods of time, Dexterity is mandatory as this job requires frequent use of hands and fingers, Incumbent must be able to understand and follow basic instructions and guidelines, complete routine paperwork, use existing form letter and/or conduct routine oral communication, communicate with individuals using a telephone, hear and speak effectively on the telephone, express or exchange ideas by means of spoken word, communicate orally with others accurately and quickly, at an audible level that others can hear, Four or more years of experience in operations, customer service and/or human resources activities, Strong decision-making and problem-solving skills, Ability to resolve complex customer and employee-related issues with minimal guidance, Demonstrated understanding of branch operations and financial products and services, Effective verbal and written communications skills, Assist in the development of a strong sales team by providing additional coaching and reinforce expectations and performance objectives lead by the Branch Manager, Mentor branch associates by providing additional feedback to grow business opportunities and strengthen client relationships in order to drive value for the customer and Scottrade, Ensure adherence to both company and regulatory requirements, Provide leadership in a managerial capacity when called upon in current branch or as needed in another branch location, Make proactive business development calls to clients and prospects for asset gathering purposes, Provide exceptional customer service to clients, continuing to drive revenue opportunities for the firm. • Ability to learn and utilize new … Responsible for staff sales motivation including branch contests and corporate sales and incentive programs. However, they have their own set of duties and responsibility that may range from training new employees to managing customer support services. Managed daily operations of a $100 million branch banking facility, resulting in top performance in sales and compliance. Asst Branch Manager 0609 JOB DESCRIPTION Title: Assistant Branch Manager Reports to: Branch Manager Purpose: This position will continually assist the credit union in delivering its Service Mission to the members: “We will help our neighbors achieve their financial dreams” by providing high quality service both internally and to the members. Proactive leadership is required, Process Transactions/Customer Service. Key skills for this job are sales skills, coaching, interpersonal and communication abilities, a business focused attitude, teamwork, flexibility, and customer service orientation. Implemented proactive, customer-oriented practices and service management techniques, resulting in achieving top ranking customer satisfaction awards. Create a Resume in Minutes with Professional Resume Templates, Assistant Branch Manager East Robinson BR Consum. Accepts cultural diversity and establishes effective working relationships, Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a cross-functional team environment across the organization knowing who to engage to achieve results. Proactively increased client base through networking, business development activities, and leveraging client referrals. Select, train, supervise and evaluate the branch staff to enhance individual productivity and enable them to function according to job description. Demonstrated knowledge and necessary skills in performance of essential functions of the job. Manage the overall success of one main branch and … This is one of the hundreds of Assistant Branch Rental Manager resumes available on our site for free. Guided / motivated staff to attain sales goals, performed annual reviews, set objectives for following year performance. Established and maintained more than 30 business accounts. Provides service support to customer regarding bank products, Markets and promotes all BusinessLink, deposit, loan, cash management, and insurance products offered by the Bank, Assists the Branch Manager in coordinating the sales effort in the branch. Cross-sold banking services and products to clientele. Effectively coached and developed lower performing branches to become higher performing locations including moving one branch from the bottom 10 percent to the top ten percent in a year. Human Resources, Payroll and Continuing Education), Deal with client calls as they arise, both corporate and Wealth Management, Maintain the database of clients and prospects that use our website, Maintain confidential records for Branch Managers (i.e. Advanced degree preferred, Minimum of three (3) years of experience in an industrial retail, inside sales, customer service and/or inventory control related position, One (1) year of prior supervisory and/or demonstrated leadership experience, Leadership skills; Identifies requirements; allocates, and effectively uses information, personnel, time, and other resources necessary for goal accomplishment; establishes appropriate courses of action for self and/or others to accomplish specific goals; develops evaluation criteria and tracking systems for monitoring goal progress and accomplishment; and specifies objectives, schedules, and priorities, Math skills; Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percentages, Must be customer service oriented and able to interact in a professional, respectful and courteous manner, Strong interpersonal skills with the ability to deal effectively with others in both favorable and unfavorable situations regardless of status of position. Increased revenue by 9.5% and pretax earnings by 24.2%. Their main duty is to assist the manager of the branch in administrative purposes. Conducted branch and departmental staff meetings to discuss objectives, establish priorities, and to ensure compliance with established policies and procedures. Directed strategic initiatives to achieve a "Do it right the first time" demeanor and attitude. These top resume tips should help you fine-tune your resume and achieve better results. Maintained professionalism and took effective actions when dealing with customers. An Assistant branch manager is someone who supposed to assist and support in all the administrative tasks of the branch manager … and occasionally lift 40 – 60 lbs, Employee may occasionally be required to transverse through branch office and/or production, warehouse locations, Employee will frequently be required to actively listen and exchange information, Primarily performs duties in an indoor office/production work environment; occasionally may require outdoor environments in various seasonal weather conditions, Supervise, train, and evaluate performance of all inside sales representatives, drivers, plant workers (where applicable),and warehouse personnel, Ensure all customers receive quality customer service from company, Organize monthly safety meetings and strictly enforce safety rules, Function in the capacity of Branch Manager when necessary, Provide direction, leadership and communication and cooperation within the, Assist customers with equipment set-up and demonstration as, High school diploma or equivalent (GED) required; Bachelor’s Degree in, Supervise all inside sales representatives, drivers, plant workers (where applicable), and warehouse personnel, Ensure all customers receive quality customer service from company associates, Checks accounts receivable as to status of existing accounts; communicates with credit department and contacts customers regarding overdue payments, Keeps Branch Manager informed of day-to-day activity and any issues that may need to be resolved, Responsible for all operations associated with the branch including, routing and maintenance of delivery trucks, pump room (where applicable), warehouse, inside sales, and compliance issues (paperwork), Other duties and projects as assigned by the Branch Manager, High school graduate or equivalent required, Bachelor’s Degree in related field preferred, 3-5 years experience in the welding industry, Computer experience or basic knowledge in order entry system, Must have “hands-on” leadership skills and be willing to lead and set the example, Must be detail oriented, energized and a proven self-starter, Willing to improve skills and techniques by attending classes on employee’s own time, Ability to routinely lift 25 – 60 lbs. Identify and report suspicious and other reportable transactions or patterns of activity that are suspected to be related to money laundering, Comply with all regulatory, legal and ethical requirements, Develop strong employee relations with staff by treating employees fairly and consistently and maintaining excellent communication, Motivate staff through rewards and recognition, Provide feedback and recommendations to the Branch Manager on development opportunities for Investment Advisors, Monthly activity reviews for accounts generating over $x in YTD production, Trades over Investment Advisor or Sales Assistant trading limits and 6 month probationary period, Use of Branch Manager code for zero commission, Conduct mini audits to help ensure successful annual audit, Review, investigate and respond to complaints and maintaining files, Observe CSR and FSC interactions with customer by walking the branch floor and behind wickets, Provide regular feedback to CSRs and FSCs through Coaching for Performance program, Staff scheduling and maintaining attendance records, Support Branch Manager in developing a culture within the branch in which quality and continuous improvement on all performance accountabilities, customer satisfaction, Develops a team spirit among subordinates and supervisors; motivates every team member to promote and maximize sales and provide the highest possible level of customer service, Responsible for on-going evaluation and providing feedback and recommendations on employee performance, Responsible for developing a staff to meet current and future operating needs through effective selection, assessment and training, Maintains thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures and bank products and services, Oversees individual accountability for the handling of cash and assists tellers in resolving balancing problems, Acts as a resource to answer difficult questions and to solve escalated service issues for members and staff, Manages branch in the absence of Branch Manager, Responsible for monitoring and responding to Patelco’s Promoter Score system and feedback, PC proficiency and excellent organizational skills, Strong interpersonal skills and ability to deal effectively with a diversity of individuals at all organizational levels, Ability to manage priorities and workflow with versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm, Demonstrated proficiency in supervising and motivating subordinates, Communicate policies and procedures to personnel ensuring consistent implementation. Guide the recruiter to the conclusion that you are the best candidate for the assistant branch manager job. Helped grow new branch from 0 to $38 million in 12 months. Assistant Branch Manager Sample Job Description Template [Compensation] Fulltime/Part Time. ), Reviews account information for restrictions and funds availability; provides information on account status and account actions, May also process deposits, withdrawals, loan payments and cash advances, Identifies members and ensures received checks are acceptable, Opens/closes accounts; check re-orders; stop payments/special handling; and reissuing, reinstating and canceling debit cards, Provides Notary Services, if commissioned, May assist with branch vault opening, closing, and balancing procedures, Performs loan functions and process ATM transactions, Resolves the more complex situations pertaining to policies and procedures, loan analysis and loan approvals, Researches and analyzes account data to effectively resolve multiple types of complex account problems, One to three years’ prior branch supervisory or team lead experience in a credit union or banking environment, Strong problem-solving, and analytical skills, At least 5 years experience in sales for investments and insurance, Leadership/People Management - The Assistant Branch Manager is accountable for providing expertise and leadership to the branch as it relates to compliance and sales supervision matters, Educate and coach Investment Advisors on compliance and audit related requirements, Provide training to Investment Advisors on updates to regulatory or business requirements, Communicate, implement and support new policies, procedures and products, Approving all next day commission, account number changes on trades, Approving Mutual Fund trading errors and adjustments, New Accounts – approving and assigning account numbers, Supports the Country Manager and AVP, Personal Banking, Cayman by leading the establishment and achievement of team sales objectives, and related activities to achieve superior client experience, optimal business retention, profitable growth and productivity, Develops RBC and community relationships to capitalise on business opportunities, Provides ongoing coaching and development of staff, ensuring a high level of employee commitment and capability through focused sales/service management routines, Balances the rewards of meeting business objectives with the risk of loss to the customer, employee and shareholder by following corporate compliance/policies to maintain risk exposure and to operate within the legal framework, Oversees Branch operations and escalated servicing issues, Leads and co-ordinates local initiatives, campaigns and events, Reports to Country Manager and AVP, Personal Banking, Cayman, Must have retail banking experience in operations and lending, Minimum – Bachelor’s Degree in Banking or a related field, Working knowledge of Cayman banking regulatory and Human Resources laws considered an asset, The successful candidate is expected to perform with a high level of on-the-floor retailing behaviors. Works proactively on their own lending production as well as successfully helps team members generate and, Process Transactions/Customer Service. Assistant Branch Manager Resume Examples & Samples Lead and manage the team to deliver superior client experience, sales and service effectiveness, and profitable business growth When … Responsible for Daily Cash Reconciliation (DCR). Assistant Branch Manager Job Description Resume Resume resume clipart a good resume shsu career services resume professional resume 2019 simple but effective resume Ten seconds is typically all you get to make your spark some interest from a potential employer for any job. Follows all operating policies and procedures, Customer Transactions, overrides, NFS/OD guidelines and certifications, Leads the sales effort in the branch. Conduct behaviors to meet with more customers such as proactive outbound calling and generating referrals, Assist branch manager in maintaining operational soundness for the branch and adhering to bank and regulatory guidelines. in an accurate and efficient manner in accordance with operational and regulatory guidelines, Assist with customer questions and/or issues relating to their accounts, Demonstrate strong customers service skills and the ability to resolve problems and prevent customer dissatisfaction, Leads the sales effort in the branch by implementing promotional campaigns and product initiatives, Leads sales meetings and provides training on selling bank products and providing superior customer service, Manages the more complex sales transactions of the branch and cross sells products and services, including mortgage loans, Assists the Branch Manager in leading sales of the Relationship Banker team by: establishing annual performance targets, providing direction and support through activity based coaching and skill development, Minimum three years of experience in Retail Banking with strong sales and management skills, Experience with customer transactions, overrides, Insufficient Funds and Overdraft guidelines and certifications, Computer experience, preferably with Touchpoint Teller and New Account Systems, Meet and exceed sales goals by working with customers to build and deepen relationships by uncovering financial needs, and, Conduct behaviors to meet with more customers such as proactive outbound calling and generating referrals, Certified Lender status (NMLS #) is required. Worked closely with the Branch Manager to exceed sales goals. - Choose from 15 Leading Templates. Identifies prospecting approaches to identifying potential customers and creates opportunities in order to sell financial solutions and ideas to customers, Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness, Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions, Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation, Knowledge of the responsibilities, issues, regulations, business practices, and operations of retail banking branches; ability to provide qualified services to customers, Knowledge of and ability to design and develop retail lending products and services, manage and evaluate operational processes and procedures and ensure compliance with local and company policies, Minimum of ten (10) years of relevant commercial insurance and risk management sales experience, Ability to design and structure complex insurance programs, Miller Heiman or similar training, as well as prospecting, sales-initiating and closing techniques, Risk management training and in-depth knowledge of various insurance and alternative funding techniques, Experience / training in mentoring, coaching, delegation and change management, General human resource knowledge (interviewing skills, employment standards, health and safety), Project management training and experience is an asset, Excellent interpersonal, communication and presentation skills, both verbally and written, Client focused and proven relationship building skills, Ability to work collaboratively as a key member of a team and independently with minimum supervision, Meticulous attention to detail, refined organizational skills and the ability to multi-task, Proven ability to prioritize competing requirements and deadlines under pressure, Must have strong computer skills and be proficient with the Microsoft Office Package, 2 or more years of sales management experience in Retail or Branch Banking environment, Strong interpersonal skills including ability to build customer base by approaching and establishing dialogue with customers, Recruiting: assists the Branch Manager in recruitment of new and experienced sales agents on an ongoing basis, Training: participates in new agent orientation and in office training programs. 25%: Service Staff Management / Coaching, E. 10%: Branch Manager Coverage (% of time allocated to BM Coverage will vary based on branch hours), 10%: Branch Manager Coverage (% of time allocated to BM Coverage will vary based on branch hours), Service Staff Management / Coaching Observe CSR and FSC interactions with customer by walking the branch floor and behind wickets Evaluate CSR and FSC performance on key evaluative and diagnostic metric sProvide regular feedback to CSRs and FSCs through Coaching for Performance programCoordinate schedules using Branch Scheduler scheduling tool Ensure CSRs and FSCs complete required training within acceptable time frame Make hiring, promotion and dismissal decisions for service staff, as necessary, Customer Service Resolve customer service escalations and complaints Fulfill products for walk-in customers as back fill for Generalist and Associate Generalist Bankers, when peaks in demand require, Operations Ensure smooth day-to-day operations particularly for front-of-house activities Opening / closing, inventory management, general house keeping, Regulatory and Audit Compliance Ensure all necessary forms are complete, accurate and submitted in a timely manner, Branch Manager Coverage Fill in for BM during leave, vacation, extended hours, or other absences, in addition to regular ABM duties Take on management and coaching activities for Generalist and Associate Generalist Bankers Resolve sales escalations and complaints Coordinate daily and weekly branch meetings Coordinate Generalist and Associate Generalist Banker scheduling during extended BM absences, Risk Management Protect the Bank's assets and maintain the quality of the lending portfolio by ensuring adherence to lending process requirements, and established yield, quality, diversification and risk guidelines Comply with all regulatory, legal and ethical requirements, Undergraduate degree or equivalent work experienceRISR registered and lending qualified, Manages and coaches CSR and FSC staff in the branch, Ensures quality collaboration with Financial Advisors and other Branch Partners, Works with HR, Hewitt and the HRC for ongoing recruitment, performance management and career development activities relating to CSRs and FSCs, Works with IFL to ensure CSRs and FSCs receive required training in appropriate timeframe, Maintains connections with other specialized sales staff in the branch and Area to ensure appropriate referral opportunities are being identified, Develop productive working relationships with Bank of Montreal branch personnel (HPB, BMO CM, etc), Develop productive working relationships with community partners, Develop productive working relationships with colleagues in the Branch, Region and across PCD, Develop productive working relationships with our BMO Nesbitt Burns Insurance specialists, Financial Planning Group and various other internal departments – all of whom are integral to helping our clients achieve their various goals, Assumes management responsibility in the absence of the Branch Manager, Assists in managing customer service objectives including handling exceptions, complex issues, and complaints; monitoring and coaching performance of branch personnel; and performing support duties as needed, Performs or supervises day to day operational and compliance functions of the branch such as reconcilements, audits, reporting, controls, records management, approvals and opening/closing procedures, Motivates and encourage employees to meet and exceed monthly sales goals; markets bank products and services and ensures employees have appropriate knowledge levels of bank offerings, Participates in personnel decisions as appropriate including hiring, scheduling, disciplinary actions, and evaluating performance, May participate in community events on behalf of the Bank, Proficiency with 10 key touch, Microsoft Office (Excel, Word, Outlook, SharePoint), and banking software applications (Mozart, Bancline), Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members, Outstanding listening and communications skills, both written and verbal, Knowledge of or ability to quickly learn banking and lending products, services, policies, procedures, regulatory guidelines, and effective marketing and sales practices, Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines, Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast paced environment with competing priorities and deadlines, Strong leadership and interpersonal skills; ability to motivate and achieve results through the effort of others, Flexibility to work weekend or evening hours, 3-5 years combination of banking, relevant college education, and/or supervisory experience in a customer service or sales environment, Must have all the same Proficiencies as those they are to Supervise such as, Demonstrated ability to effectively communicate in both a written and oral manner with all types of individuals, Proven track record in developing and growing a related business preferred, Knowledge of BMO NBs processes and procedures, Demonstrated ability to effectively communicate in both a written and oral manager with al types of individuals in a professional manner, Exceptional people skills and the ability to communicate with all types of individuals, Excellent communication skills including written, oral and listening skills, Values development of others Supervisory/leadership capability and/or experience, Thorough knowledge on NBs Investment and Planning Products and Technologies to be able to support IA Trainees and new recruits, Service Staff Management / Coaching Observe CSR and FSC interactions with customer by walking the branch floor and behind wickets Evaluate CSR and FSC performance on key evaluative and diagnostic metrics Provide regular feedback to CSRs and FSCs through Coaching for Performance program Coordinate schedules using Branch Scheduler scheduling tool Ensure CSRs and FSCs complete required training within acceptable time frame Make hiring, promotion and dismissal decisions for service staff, as necessary, Customer Service Resolve customer service escalations and complaints Fulfill products for walk-in customers as backfill for Generalist and Associate Generalist Bankers, when peaks in demand require. 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